cyberM·I·N·D· Managed Office Technology Services™ |
In the current business climate, companies are under tremendous pressure to reduce technology and operating expenses and simultaneously deliver new and improved IT capabilities to the company and its customers. To deliver on these two seemingly contradictory mandates, many
companies are looking to IT outsourcing.
Some of the benefits of outsourcing include:
cyberM·I·N·D·’s Managed Office Technology Services provide a single point of contact for all Office Technology and Internet Technology ensures technology efficiency and effectiveness and provides business intelligence.
- Single Point of Contact: You have only one number to remember for 24x7x365 technical and procedural support for all your IT issues and needs.
- Single Source: Clients have just one number to call for all technology issues.
cyberM·I·N·D· resolves the issue or escalates to the appropriate service provider /vendor.
- Quality Managements: With all support calls and escalations centralized, the performance of all links in the service chain (including cyberM·I·N·D· itself) can be
monitored and managed proactively, ensuring quality management. This also ensures that issues don’t fall through the cracks, or vendors cross-firing responsibility, leaving the client without adequate problem resolution.
- Centralized Decision Support Data. The cyberM·I·N·D· Managed Office Technology Service Center provides centralized, real-time data collection and analysis for all service delivery activities and providers. The data is available through real-time, Web-based access, and can be used for decision-making, strategic analysis, and identifying vendors with the best performance and service.
cyberM·I·N·D· Information Technology is uniquely qualified to manage both your mission-critical projects and your routine IT processes. With exceptional depth in project management, software development and integration, and technical support delivery, cyberM·I·N·D· can manage both the development and post-development phases of any technology initiative. cyberM·I·N·D· also boasts a solid, robust technical infrastructure, including dedicated outsourcing facilities, to support both your applications and user community over the long term.
cyberM·I·N·D· has been providing IT services and solutions to leading companies nationwide for since 1996, so you can rely on the fact that we will be there in the days ahead to
support your needs. cyberM·I·N·D· delivers not only quality service, but also exceptional value— we commit to cutting your IT budgets dramatically, and increased savings over time.
Our Managed Information Technology Services and Solutions include the following:
Information Technology Consulting and Implementation |
Short-term or long-term IT projects require a knowledgeable resource. cyberMIND provides seasoned consulting and
implementation of short-term, long-term and ongoing technology projects with specialized focused of the small to mid-sized business market
Hardware and Software Sales, Service and Support |
Provides one-stop shopping and management of hardware procurement and service over the lifetime of the product. Advantage pricing of hardware and software through consolidated orders with other clients, departments and
divisions.
On-site/Off-site Hardware Service and Repair |
Provides convenient and responsive certified
hardware service technicians available to troubleshoot and resolve hardware level issues.
Hardware and Software Sales, Service and Support |
Provides one-stop shopping and management of hardware procurement and service over the lifetime of the product. Advantage pricing of hardware and software through consolidated orders with other clients, departments and divisions.
Internet Hosting Management, Sales and Support |
Provides one-stop shopping and management of Internet hosting from single applications to clustered, geographically diverse server farms.
Service offerings include shared hosting, server co-location, managed dedicated servers as well as customer premise managed servers.
Internet Service Management Sales and Support |
Provides one-stop shopping and management of Internet access from single nationwide dial-up to T3 and above Internet access.
Service offerings include dial-up and dedicated analog, dial-up and dedicated ISDN, DSL, SDSL and ADSL, Fractional and Full T1/T3, Wireless Point-to-Point and Point-to-Multipoint.
Office Technology Helpdesk Management and Implementation |
Provides 24/7/365 business critical and non-critical assistance to technology needs. Requested are handled through multiple
communication channels including phone, e-mail, web and fax. Issues are tracked through centralized request management system, with self-service assistance availability. Requests are
analyzed by senior support personal and trend analysis is performed as needed, with recommendations handled to the on-site technical team for implementation and end-user training. Based on responses to helpdesk requests, knowledge base articles are composed and available
for further self-service assistance.
Office Technology Policy Development (Internal and External) |
Provides policy development including internal Office Technology policy from a human resources or office management perspective as well as policy development for external relationships to customers and vendors.
Office Technology Project Management and Co-ordination |
Provides seasoned project managers, armed with industry best practice project management methodology to manage, direct
and co-ordinate office technology initiatives.
Office Technology Budget Development and Management |
Provides office technology cost planning and future cost forecasting. By implementing technology rollover plans and scheduled updates and replacement assist in ensuring optimal use of spent dollars.
Application Development and Implementation |
Delivers the technology you need and makes your technology deliver. We provide application development and integration services to address core business needs, along with system upgrades, performance tuning, and
porting services. cyberM·I·N·D· also monitors application performance against established service levels.
Office Technology Asset Management |
Removes the hassle and headache of
accounting for your hardware and software assets. We inventory, track, and report on your total IT infrastructure, enabling you to make smart, cost-effective business and technology decisions.
Office Technology Network Management, Implementation and Monitoring |
Delivers all-points network implementation, management and monitoring. We pull cable, deploy wireless solutions, and install servers, clients and software. To ensure that your network provides continuous up-time, we implement specialized monitoring tools to pro-actively notify us in the event that there is need for attention.
Office Technology Security Management, Implementation and Monitoring |
cyberM·I·N·D· helps “keep the bad people out and lets the good people in” by deploying best practice, best of breed security solutions through-out your enterprise. By performing scheduled “compromise attacks” we are able to determine and react to weaknesses and vulnerabilities with-in the office
technology structure.
Office Technology Performance Metrics Implementation and Management |
cyberM·I·N·D· maintains both internal as well as external performance metric analysis across the services that
we provide. By measuring the performance of each of the services that we provide, we are able to continuously improve as well as better serve our clientele ahead of the market.
Office Technology Vendor Management |
Taking the reasonability of external Office Technology vendor management out of your hands empowers you more time and freedom to pursue your business objectives.
Telecommunications Vendor Management |
Provide telecommunications vendor management to assist in
streamlining and maximizing the potential for your communications infrastructure.
Office Technology Project Management and Co-ordination |
Provides seasoned project managers, armed with industry best practice project management methodology to manage, direct and co-ordinate office technology initiatives.
Office Technology Project Management and Co-ordination |
Provides seasoned project managers, armed with industry best practice project management methodology to manage, direct and co-ordinate office technology initiatives.
Office Technology Project Management and Co-ordination |
Provides seasoned project managers, armed with industry best practice project management methodology to manage, direct and co-ordinate office technology initiatives.
Contact Us
For general information, please send e-mail to
or phone us at 877/269.373.6680. Click here for additional contact information and directions. |
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| Let us go to work for you |
Engagement
First, we would like to meet with you. We prefer to come to your site and take a look around, see how you are currently using technology, talk with you and your staff and discover your goals and ways of doing business.
Our team will then brainstorm your current operations and situation. We will do research into how your business is operating and evaluate tools designed to help you succeed. Essentially, we will put together a firm plan for your business's technological success.
Next we would like to give you a proposal. This proposal will incorporate your ideas and ours. This proposal will serve as a blueprint for the technology we would like to enhance or implement. It will not seek to change your business, simply enhance it by implementing improved, more efficient technological solutions.
If you decide that cyberMIND is the company to provide your solutions, we will proceed with you to implement the solution.
When we have completed the initial project, we will work out a plan to further support you and your company. You will be presented with a cyberMIND membership packet that contains all of the information you need to carry out your technology.
We never leave our customers, once our proposed project is implemented we stay by your side, helping you use your technology and suggesting ways that you can improve.
If you would like to set up an appointment you may contact A Team Account Manager at 877.373.6680 or
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