Had a meeting today with a friend and her associate and we were discussing some needs she has with her business. One of the items that came up in the discussion was that the IT folks were rude, not team players and at times domineering in their roles.
Unfortunately I hear this to often from too many people. IT people, not all, but also not a few tend to take their positions as a power position and lord it over people. You may remember the Saturday Night Live skit – Nick Burns the Computer Guy
This is some people’s reality and it is not cool. Well the “move” thing just doesn’t fly.
She expressed that one of the reasons that she came to us was that she always found that when I was helping her with IT related tasks the I would speak plain language and explain what I was doing and why. In fact, she learned from this guidance and was able to apply what she learned.
Rule #1 – Be a Friendly and Helpful IT person
You, as an IT person, whether solo, outsourced or part of an internal department need to be a team partner. In a business, you are part of an organism. You need to work well with others. You need to be able to communicate complex realities to people in simple terms. Non-IT people realize that IT is complex and it is a reality – they are looking for you to help them understand so that they can perform their task and role. They don’t need you holding them hostage or going on a power trip because you know something they don’t. Inter-business relationships are not barter relationships.
cyberMIND staff will always be friendly and helpful. We are well known for our staff’s ability to communicate well and effectively. We are a partner. We see the partnership and we participate for the good of the common goal.
